EBI AI is a platform that provides AI-powered customer assistants to businesses, helping them handle customer enquiries and automate tasks. The platform uses AI to handle 35% of calls outside of customer contact centre hours, saving businesses almost £50,000 in direct costs within six months. It offers a range of features, including the ability to personalize customer journeys, support multiple departments, and use multiple channels to reach customers. The platform also offers a free tier with up to 100 requests per month and a pricing model based on usage.
⚡Top 5 EBI AI Features:
1. AI-powered customer assistants: EBI AI provides AI-powered customer assistants to over 7,000 global businesses, helping them handle 35% of calls outside of customer contact centre hours and save almost £50,000 in direct costs within just 6 months.
2. Personalised customer journeys: EBI AI allows businesses to personalise customer journeys, cross-selling, upselling, and increasing loyalty.
3. Multiple channels: EBI AI supports multiple channels to reach customers wherever they are, even on the go.
4. Instant answers: EBI AI gives out any answer instantly, even across many different locations and services.
5. Secure and instant administration: EBI AI ensures accurate, secure, and instant administration.
⚡Top 5 EBI AI Use Cases:
1. Cost savings: EBI AI helps businesses save costs by automating 99% of customer enquiries, reducing costs associated with phone calls and emails.
2. Cross-selling and upselling: EBI AI personalises customer journeys to cross-sell, upsell, and increase loyalty.
3. Multiple channels: EBI AI uses multiple channels to reach customers wherever they are, even on the go.
4. Instant answers: EBI AI provides instant answers to customer queries, even across many different locations and services.
5. Secure and instant administration: EBI AI ensures accurate, secure, and instant administration for businesses.
