Viable AI is an AI-powered platform that analyzes qualitative data from various sources such as customer feedback, surveys, and reviews. It uses advanced AI models, including GPT-4, to extract insights from customer feedback, categorize topics, and identify trends. The platform offers a range of features, including automatic sentiment analysis, weekly trend tracking, and customizable reporting. Users can also interact with the system using a Q&A feature, which generates data-backed answers to questions about customer feedback. This tool supports integration with tools like Zendesk, Intercom, and Gong, allowing users to sync their data in minutes.
⚡Top 5 Viable AI Features:
- AI-Powered Insights: Leverage advanced AI algorithms to analyze customer feedback and extract nuanced insights accurately.
- User-Friendly Interface: Access advanced AI analytics with a simple, intuitive design that makes it easy for everyone in your organization to use.
- Seamless Integration: Connect with popular tools like Zendesk, Intercom, and Gong, as well as other data sources through Zapier and CSV imports.
- Customizable Analysis: Tailor the analysis to your unique business objectives, identifying key themes, assessing sentiment trends, and generating actionable recommendations.
- Strategic Document Generation: Based on your customer feedback, effortlessly create strategic documents like Customer FAQs, Product Requirement Documents, and Bug Reports.
⚡Top 5 Viable AI Use Cases:
- Reducing Support Volumes: Surface the most urgent topics across all your data sources to boost NPS and reduce support requests.
- Product Innovation: Drive product growth by identifying key areas for improvement based on customer feedback.
- Eliminating Churn: Uncover hidden issues that contribute to churn and take immediate action to retain customers.
- Enhancing Customer Experience: Gather insights into customer preferences and shopping experiences to improve overall satisfaction.
- Streamlining Workflows: Simplify data management and enhance efficiency in processing and interpreting customer feedback across your organization.
