Yuma AI is an intelligent automation platform designed to assist e-commerce businesses in managing their customer service operations. It offers several benefits, including increased agent productivity, reduced operating costs, improved customer satisfaction, and scalability without hiring additional staff. Businesses can use this tool throughout their customer journey, from pre-sales to post-purchase inquiries, and handles various tasks such as order management, subscription services, feedback management, and social media interactions. It uses generative AI to respond to customer inquiries and takes autonomous actions, such as editing orders and pausing subscriptions.
⚡Top 5 Yuma AI Features:
- Automate: Yuma AI automates mundane tasks, empowering your experts.
- Reduce Operating Costs: Autonomously reply to customers and takes automated actions.
- Improve Customer Satisfaction: Yuma AI answers customers quicker, 24/7.
- Scale Without Hiring: The platform scales up and down at the flick of a switch.
- Intelligently Detect Customer Needs: Leverage pre-trained ecommerce knowledge to identify customer inquiries for precise, timely responses.
⚡Top 5 Yuma AI Use Cases:
- Pre-sales Support: Handle pre-sales inquiries, helping you seal the deal.
- Order Management: Yuma AI manages customer order inquiries, edits or cancels orders, and integrates with subscription services.
- Feedback Management: Protect your reputation by addressing feedback on review platforms and escalating critical reviews to managers.
- Post-purchase Technical Support: The platform handles complex post-purchase technical inquiries to boost satisfaction, efficiency, and repeat business.
- Social Media Interactions: Maintain your social presence by handling the continuous stream of social media interactions with automated replies and negative comment alerts.
