My AskAI platform allows users to create their AI-powered customer support assistant. It enables users to connect their website or Microsoft Teams account to the AI assistant, which can provide instant answers to questions by accessing the user’s content. The platform aims to save users time by providing quick and relevant responses to queries without the need for extensive searching or reading through documentation.
⚡ Top 5 My AskAI Features:
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Intelligent AI to Human Handover: This feature seamlessly transitions from AI-driven conversations to human customer support agents when necessary, ensuring that complex queries are handled efficiently.
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Insights Dashboard: An analytics platform that provides valuable insights into customer support interactions, helping businesses better understand common inquiries and customer needs.
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Custom Answers and GDPR Compliance: Offers the ability to tailor responses to fit the brand voice and ensures all interactions comply with GDPR, prioritizing customer privacy and data protection.
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CSAT Ratings and Custom Branding: This feature enables businesses to gather customer satisfaction ratings post-interaction and customize the chatbot’s appearance to align with their brand identity.
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Integration Capabilities: My AskAI can be integrated with popular tools and services like Intercom, Zendesk, Slack, and more, streamlining the customer support process across various platforms.
⚡ Top 5 My AskAI Use Cases:
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Customer Support Automation: Automating routine inquiries and support requests to provide quick and accurate customer answers, reducing wait times and improving user satisfaction.
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Ticket Triage and Routing: Analyzing incoming support tickets to categorize and route them to the appropriate human agent or department, streamlining the support process and enhancing efficiency.
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Feedback Collection and Analysis: Gathering and analyzing customer feedback on products, services, or customer support experiences to identify areas for improvement and track customer satisfaction over time.
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Knowledge Base Management: Dynamically updating and managing an accessible knowledge base where customers can find answers to frequently asked questions, troubleshooting guides, and product information.
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Personalized Customer Engagement: Delivering customized recommendations, promotions, or advice to customers based on their past interactions, preferences, or purchase history enhances the customer experience and fosters loyalty.
⚡ My AskAI Pricing Plans:
The company offers a free plan to try out their tool up to 50 conversations a month, after that:
- Essentials plan – $20/mo
- Pro plan – $99/mo
Customers can choose the annual plan for %33 off.
